LEGAL
Privacy Policy
Effective September 25, 2026
Nodexa is based in Thailand and works with clients worldwide. This policy explains how we handle personal information submitted through this website.
Information we collect
When you use the contact form, we collect your name, email address, message, selected service and any company name you choose to provide. When you use the Nova chat assistant, we collect the messages you send and Nova's replies. If you choose to share your name and email in the chat, we use them to create a project inquiry for our team. If your visit includes campaign parameters or an advertising click identifier, those details, the landing page and the referring website's domain may be included with an inquiry so we can understand how you found Nodexa. We may also receive basic technical information in server logs, such as your IP address, browser type and request time, for security and reliable delivery.
How we use your information
We use the information to understand your inquiry, assess whether Nodexa can help, reply to you, prepare project discussions and keep reasonable business records. We do not sell, rent or trade personal information.
Service providers and international processing
Contact form submissions and Nova chat leads are delivered through Resend. Essential inquiry details are also stored in a server-only Supabase database and sent to Jarvis, Nodexa's internal operations system, so our team can follow up and maintain business records. Chat messages are processed by Anthropic so Nova can answer your questions and identify contact details you intentionally share. Hosting, database, security and email providers may process limited information on our behalf. Because we work worldwide, information may be processed outside Thailand where our service providers operate. We share only what is reasonably needed to provide these services.
Nova chat
Nova passes up to the last 10 messages in a conversation to Anthropic to generate replies. If you provide both your name and email address during a Nova conversation, that recent conversation snapshot is emailed to Nodexa through Resend so we can follow up. We store only your name, email address, stated need and campaign attribution in our lead database. The conversation snapshot is not stored in that database and is otherwise discarded when the chat closes. To protect the service, we apply a one-hour rate limit using a one-way hash of the network identifier instead of storing the raw value in the rate-limit record.
How long we keep information
We generally keep contact inquiries for up to 24 months so we can follow up and maintain business records. Technical error alert emails are normally deleted within 90 days unless they are needed to investigate an ongoing security or reliability issue. Information connected to an active client relationship may be kept longer when needed for the project, legal obligations or dispute resolution. We delete or anonymize information when it is no longer reasonably required.
Technical error monitoring
If the website encounters a software error, it may send Nodexa the error message, technical stack, page path and browser information through our own server and Resend. These alerts help us keep the website reliable. They do not include contact form contents, Nova chat messages, names or email addresses, and they do not use cookies or browser storage.
Cookies and measurement choices
Vercel Web Analytics and Speed Insights measure visits, conversion actions and Core Web Vitals without receiving form contents, chat messages, names or email addresses. If advertising measurement is configured, Google Ads, Meta or TikTok technologies load only after you choose Allow measurement. We save that choice in local browser storage so the website can remember it. Choosing Essential only keeps advertising measurement disabled. You can change the choice from the footer at any time.
Your rights
Depending on the law that applies to you, you may ask to access, correct, delete or restrict the use of your personal information. You may also object to certain processing or withdraw consent where consent is the legal basis. We may need to verify your identity before completing a request.
Contact us
For privacy questions or requests, email hello@getnodexa.com.